Reports To – Director, Ticket Sales and Service
Summary: Represent the Edmonton Elks Football Club with respect to the promotion and sales of ticket products. The expectation is to sell all ticket products, including season ticket packages, mini game packages, name your game packages, group sales and premium seating.
Job Duties:
• Responsible for the sale of Edmonton Elks Football Club ticket products, specifically season seats, subscription ticket packages, premium seating, and group tickets
• Assist the Director of Ticket Sales & Service in developing sales forecasts, budgets, prospect lists, and targets.
• Contact clients to make repeat sales
• Recommend addition of new products and modification or deletion of present products to the line based on understanding of customer needs
• Manage and maintain prospects and pipeline effectively
• Attainment of all assigned sales objectives and targets
• Continually develop new business through prospecting techniques and outgoing contacts.
• Always ensure a high level of quality customer service
• Address customer issues/complaints in accordance with Club’s policy
• Maintain up-to-date customer records in accordance with Club’s policies and practices and report all changes immediately
• Work with stadium operators and suppliers to ensure all aspects of service are met
• Provide ongoing communication and feedback to the director
• Prepare and submit all required sales reports and other related administrative tasks
• Attend and participate in sales meetings, training programs, and conferences as required
• Other duties as assigned
Game Day Duties:
• Work in the sales booth during games to develop new leads
• Work in premium seating areas to ensure customer satisfaction
• Coordinate with appropriate on-site service providers
• Visit key clients and contacts
• Work with team operations to ensure proper activation of all promotional programs
• Offer all clients and customers point of contact service
• Help with set-up which includes some physical labour (must be able to lift 50 + lbs regularly)
Skills & Abilities:
• Excellent interpersonal and communication skills
• Strong prospecting and client building skills
• Assertive, self-starter with proven ability to manage time wisely
• Proficient with MS Office
• Experience with a CRM software would be an asset
• Motivated, self-disciplined, personable, and enthusiastic about the sport of football.
• Must be able to operate in a highly dynamic environment
• Willing and able to work evenings, weekend and holidays as required
• High level of integrity in dealing with customers and ability to represent the Edmonton Elks Football Club in a
competent and professional manner
• Initiate creative quality presentations that promote and reflect the core values and the image of the Edmonton
Elks Football Club.
• Sports experience preferred but not necessary
• Experience with high level clientele and premium products
• Proven track record of achieving aggressive sales quotas and meeting and surpassing these targets
• Valid driver’s license and access to a reliable vehicle
Requirements:
• Completion of a post secondary diploma or degree
• Business and industry sales experience with a minimum of one-year related sales experience
• Strong communication skills both written and oral
• Excellent time and territory management skills
• Experience with sports ticketing selling considered an asset
• Working knowledge of Ticketmaster (Archtics) and use of a CRM system is an asset
If interested, please send a resume to
derek.yeomans@goelks.com